MDK Media Call Center is called Control Contact. We have assembled a team of industry veterans with over 30 years experience. This experience, coupled with a focus on hiring and ongoing training of our already seasoned agents has enabled us to build a first class team. Our Call Center team uses completely customizable technology and reporting which allows us to deliver the most accurate & applicable reporting to enable our clients to make the best decisions possible.
Advantages of Using Control Contact:
- Reduced call wait times
- Lower abandon rates
- Reduce repeat inbound customer service calls
- Focused ongoing training of all agents
- Real-time Quality Assurance monitoring
- Experienced team from management to team leaders
- Scalable operation with spill over centers
- Customizable technology
- Robust customizable reporting
- Scripts written specifically for your product to your specification
- Deep desire to understand your business and your business needs
- Committed turning your customer care initiatives from an expense into revenue generator!
- Flexible hours customized to suit your needs (24 hours a day / 7 days a week our phones can live agents)
- Afterhours outgoing messaging
What Control Contact Provides:
- Analytics suite of vital data
- Custom Script writing-incorporated into software
- Seamlessly integrates with Control CRM (or the CRM you currently have in place)
- Hiring and training of agents - Control Contact is an Equal Opportunity Employer
- Outbound calls for; order confirmation, up-selling, partial lead conversion
- Inbound customer service
- Email based customer service
- Ability to accept warm transfers
- Inbound & Outbound Order Taking
- FAQ scripting
- Up-selling, Down-selling & Cross Selling
- Price Adjustments
- IVR services
- Bi-lingual agents
Contact Us
- Address:
550 E. Carson Plaza Drive #110
Carson, Ca 90746 - Phone: 310.715.1310
- Fax: 310.715.1310
- E-Mail: support@mdkmediaonline.com